Store Policies
Return & Refund Policy
We want you to feel confident when you shop with Colorwell PH. If something isn’t right with your order, we’re here to help.
We have a 7‑day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it; unused and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at colorwellph@gmail.com or +639524808398.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
To help us evaluate the issue and process your claim, we require the following:
- Clear photos of the item
- Photos of the packaging
- A video recording showing the unboxing and the issue (mandatory for damage, defect, or missing‑item claims)
Video evidence helps us verify the condition of the item upon arrival and ensures faster resolution.
Change of Mind
We do not accept returns or refunds for change of mind. Most of our products are sealed, consumable, or sensitive to handling, and cannot be restocked once opened.
Missing Items
If an item is missing from your order, notify us within 3 days of receiving your package. Please provide:
- Photos of the package
- A video recording of the unboxing
- Your order number
We’ll verify and send the missing item as soon as possible.
Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, refunds are issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at colorwellph@gmail.com.
Contact Us
For concerns and clarifications, reach us through:
- Instagram: @colorwellph
- Email: colorwellph@gmail.com
- Shopify Chat
Shipping & Delivery Policy
Thank you for supporting Colorwell PH!
To ensure your delicate paints, papers, and canvases arrive in perfect studio condition, our art supplies and local delivery services are exclusively available within Davao City at this time.
Please note that because we source curated, premium creative tools, we carry highly limited stocks across our inventory. Items are sold on a first-come, first-served basis.
Delivery Options & Rates (Davao City Only)
We offer flexible delivery tiers to get your creative tools to your studio safely. All rates listed below are flat rates applied at checkout:
| Delivery Tier | Estimated Timeframe | Flat Rate Price |
|---|---|---|
| Standard | 3 to 5 Business Days | ₱109.00 |
| Express | 1 Business Day | ₱159.00 |
Express Delivery (Same-Day Delivery)
In the middle of a creative project and ran out of supplies? Same-Day Delivery is open daily for Davao City residents!
- Cut-off Time: To qualify for same-day dispatch, your order must be placed and fully paid before 1:00 PM. Orders placed after the cut-off will be packed and prioritized for the next business day.
- How it works: Once your payment is verified, we carefully pack your items to prevent leaking or damage. Please ensure someone is available at your delivery address to receive the package, or leave specific drop-off instructions at checkout.
Important Delivery Information
- Delivery Scope: We currently do not ship art supplies outside of Davao City (no nationwide or international shipping). Any orders placed with addresses outside our local Davao City delivery zones will be automatically canceled and fully refunded.
- Safe Packaging Guarantee: We take extra care when packing liquid mediums, watercolor pans, and fragile paper surfaces so they arrive ready for your palette.
- Limited Stock Policy: Because our inventory is highly limited, items cannot be reserved in your cart. If a stock error occurs and an item you purchased is unavailable, we will contact you immediately to arrange a substitute or a prompt refund.
Need Your Supplies Rushed?
If you have questions about your specific location or need to coordinate a time-sensitive delivery for an art class or commission deadline, please contact us:
- Email: colorwellph@gmail.com
- Message: Reach out to our page directly
- Phone / SMS: +639524808398