Return & Refund Policy

We want you to feel confident when you shop with Colorwell PH. If something isn’t right with your order, we’re here to help.

We have a 7‑day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it; unused and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at colorwellph@gmail.com or +639524808398.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

To help us evaluate the issue and process your claim, we require the following:

• Clear photos of the item

• Photos of the packaging

• A video recording showing the unboxing and the issue (mandatory for damage, defect, or missing‑item claims)

Video evidence helps us verify the condition of the item upon arrival and ensures faster resolution.

Change of Mind

We do not accept returns or refunds for change of mind. Most of our products are sealed, consumable, or sensitive to handling, and cannot be restocked once opened.

Missing Items

If an item is missing from your order, notify us within 3 days of receiving your package. Please provide:

• Photos of the package

• A video recording of the unboxing

• Your order number

We’ll verify and send the missing item as soon as possible.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, refunds are issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at colorwellph@gmail.com.

Contact Us

For concerns and clarifications, reach us through:

• Instagram: @colorwellph

• Email: colorwellph@gmail.com

• Shopify chat